Lying to customer about billing

Firstly my complaint includes Discovery Vitality Mbali Ntuli as well. After numerous complaints, emails and so on my manual visit was updated with vitality. The team leader above confirmed that all is correct now and my she confirmed with planet fitness on email that my debit order will not increase!!!! NOT TRUE, IT DID GO UP MORE THAN DOUBLE. I contact everyone involved from Gym manger to the woman above stating that once again I am left with the chaos caused between vitality and planet fitness!!! She responded to me that the call has been logged with planet fitness and they will get back to me in 7 working days. This is unacceptable as they are messing with my money and I was not the one at fault!!! No one is responding to me. <br> <br> I am sick of this. I need my refund ASAP.