Loyal customer and shocking service from Virgin Active

<p>VA and Vitality have demonstrated shocking customer service. They are cancelling my contract due to and under use of five sessions this year. Not only that, they are now saying I can reactivate but have to pay DOUBLE my monthly fee going forward. </p> <p> </p> <p>I have been been a very loyal customer - since inception of VA- and I am disappointed with this treatment. </p> <p> </p> <p>To to make matters worse I spoke to the RUDEST consultant at Vitality. </p> <p> </p> <p>I would like like someone to urgently contact me to resolve this issue. I feel there should be some flexibility within these rigid rules and a customer-centric approach should apply. </p>