Lousy call centre guy - Discovery can do better!

I tried to update my postal address on line, but the website wasn't working (for the entire week) so I called the call centre. Waited 20 minutes, then got a guy called Marcelle. He said he could do the update but needed to do the usual security checks. <br> One of the questions was 'Whats your vitality status'. I told him 'it's the one after Gold, I think it's called Platinum'. Well its not called Platinum, it's called Diamond, which I couldn't check because of course the website is still down. <br> The guy refused to do my update on my address because I'd failed the security check. Wouldn't budge, even though we both knew what 'the one after Gold' meant. Seriously dude, this is not a bank! <br> I had to call in again, wait another 20 minutes for another agent, who promptly said 'oh you mean Diamond' and allowed me to proceed with my query. Grrrr, Discovery you can do better than guys like Marcelle!!<br> <br> Seriously Discovery