Lost track of emails & calls trying to resolve

References:<br> ***, ***, ***, ***, ***, ***, ***, ***, ***, ***, ***, ***, ***, ***, ***, ***, ***<br> <br> This all came to a head on 3 Feb, but I have being querying my cash backs since December. I have spoken to four agents in the last few days and spent close to an hour on the phone; I have dealt via email with 3 different agents. Promises are not kept (Amanda); and no one takes ownership (Virginia K...) you should have followed up on your call. I ask to speak to a manager, and my call is fobbed of to an escalations agent (Vinor). At least Lunga did manage to get someone to call me.<br> <br> Service levels are at an all time low. You introduce rewards for driving, but then when I try to use them, the vouchers don't work. I have to waste time trying to sort this out. In November I cancelled my discovery card but now in February, Discovery is still trying to pay my rewards into my discovery card, yet on the system they have my new banking details (from November). I could go on, but<br> <br> Stay away from Discovery if at all possible!!!