Lost my Discovery Vitality Benefits

I'm incredibly disappointed by the poor level of service provided to me by Discovery Vitality. As a result of switching companies, my benefits were lost. For 2 months now I have tried to get them re-instated. They are now only 30% there. My status reflects that of only being with Vitality since 2012, yet I have been a firm supporter of the programme since 2009 (incl. credit card etc.). I have not been allowed into a Virgin Active SA for two months (twice they've let me in during off-peak times because I begged them!) and whilst I have traveled between CT and Joburg 7 times (return trips) during the last 8 weeks, I have been unable to utilize any discount through kulula - thank goodness for FlySafair!! My latest reference number through the call centre is: ***. Please assist me in resolving this problem, I have been paying for Vitality for the last 2 months and have received no benefits. I'm beginning to enjoy my unfit self, so much so that I'm willing to revoke all Discovery Group memberships (Health, Vitality, Credit Card) and move to a different provider.