Loosing points

I got a new phone and requested vitality to help me link my fitness app they were really helpful and now to my Supprise when I was checking if it’s updated with the steps I take every day is not updating I went to the twitter and send a DM and they captured all the outstanding days when I asked why they didn’t capture the 20th as I sent the screenshot of that day as it was not captured no one responded when I also asked if I had to link the fitness app every day no one is responding so basically im loosing step which means I’m loosing points in thinking on cancelling my membership as I’m tired of trying to get help with no assistance I’m struggling and I’m paying every month this is bull ****