Long wait, lies and lack of accountability

4Feb: I confirmed telephonically with Vitality and Woolworths that Healthy Food benefit was active.<br> <br> 5Feb: I purchased Woolworths food and swiped my card.<br> <br> 15Feb: The 5 Feb purchase did not appear on my Healthy Food statement. A Vitality hotline agent refused to help me, and then Woolworths refused to help me either. A second Vitality agent asked me to email the till slip, which I did.<br> <br> 11Mar: Automated email #1 saying my query was closed and resolved, even though it was not resolved.<br> <br> 24Mar: I was asked for my WRewards number, which I had already given over the phone.<br> Automated email #2 saying my query was closed and resolved - still untrue.<br> <br> 9Apr: Automated email #3 saying my query was closed and resolved - still a total lie.<br> <br> 15Apr: I was asked AGAIN for my WRewards number. Seriously?!<br> <br> 21Apr: I was told by email that \the inquiry is in its latter stages and feedback will be provided once received."<br> <br> 24Apr: Automated email #4 saying my query was closed and resolved - SERIOUSLY!!!???<br> <br> 30Apr: Identical email to the 21 Apr one: \""the inquiry is in its latter stages and feedback will be provided once received.\""<br> <br> I'm still waiting. Stop lying"