Long hold times

I have had the distinct displeasure of having to deal with the Vitality crew at Discovery last week and then again today. Last week it took me 12minutes to get through to someone and today I put the phone down after 15min - these are ridiculous wait times. <br> <br> Not cool for a company that promotes online and self service - if there is a problem, you have access to multiple channels to let us know, don't make us wait on the line with a recording repeating the same message of \one of our trained consultants will be with you shortly"if you are going to have me wait for 15min!!!!<br> <br> Seriously a **** experience!"""