1 reviews | Active since Mar 2017
lies about discounts on their hotel collection
<p>I made a hotel booking with my Discovery card, I ordered purely due to their advertising of getting a big discount. But when booking through their Vitality hotel collection. Upon payment I received no discount for the substantial hotel payment I made. I escalated this with Discovery and they assured me that they will reimburse me with the discounted amount. It has now been 15 weeks since I was promised by Discovery's "service specialists" that I would be reimbursed. Each time I communicate with these "specialists" it takes about a week for them to get back to me. They keep on ignoring me even though feedback is promised. And when I do get communication I am met with more excuses upon excuse why it is taking so long.</p> <p> </p> <p>My advise to people out there is to not fall for this false advertising of a "Discovery Card discount" when making purchases. It's a **** to get you onto their product, and you will get zero discount.</p> <p> </p> <p> </p>
Good morning Justin
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
Good morning Justin
Thank you for contacting us.
We have referred your query to the Vitality escalations team to contact you.
Kind regards
Vitality Team
