jJ
justinbeukes J

1 reviews | Active since Mar 2017

24 May 2017, 11:22

lies about discounts on their hotel collection

<p>I made a hotel booking with my Discovery card, I ordered purely due to their advertising of getting a big discount. But when booking through their Vitality hotel collection. Upon payment I received no discount for the substantial hotel payment I made. I escalated this with Discovery and they assured me that they will reimburse me with the discounted amount. It has now been 15 weeks since I was promised by Discovery's "service specialists" that I would be reimbursed. Each time I communicate with these "specialists" it takes about a week for them to get back to me. They keep on ignoring me even though feedback is promised. And when I do get communication I am met with more excuses upon excuse why it is taking so long.</p> <p> </p> <p>My advise to people out there is to not fall for this false advertising of a "Discovery Card discount" when making purchases. It's a **** to get you onto their product, and you will get zero discount.</p> <p> </p> <p> </p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply25 May 2017, 08:58
Official

Good morning Justin

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team