Let down by Discovery

Since Discovery Vitality doesn't respond on Hello Peter I have to list this under Discovery Health. More than a month ago one of your reps called to say that I had around R9000 in healthy eating cash back due to me as the bank details I had on your system were old, so amounts due had been adding up. I was delighted and changed the bank details and was told payment would take a few days. Weeks have now passed and despite my calls and repeated promises that payment would be made it has still not come through. I was counting on the payment and now cannot afford to go and buy medications I need or pay people I owe money to, Bad service!!!