Lack of Response to Vitality Points Error

I emailed a complaint through on 4 November regarding my Vitality points which have not been getting allocated regularly (***) which I was meant to receive feedback on Wed/Thurs for but am still waiting for a response!!<br> <br> I am aware that I have reached the maximum amount of Fitness points for this year however, I the bonus points are sometimes allocated and more often, they are NOT allocated. <br> <br> This is turn, has affected my Vitality Active rewards points which seem to fluctuate and sometime appear but are then taken away. My points were also not allocated when I did in fact achieve my weekly goal (to which I sent another email complaint which has not even been acknowledged)