LACK OF RESPONSE FROM VITALITY STAFF - SENIOR ACTI

Good day Barry, <br> I place this complaint not to the fact that you are unable to fix my problem submitted 3 weeks ago, I place it in hope that a senior manager reads it - actions it and sort out your staff.<br> <br> When you call the call centre it says that if your query is not urgent please make use of written channels to submit queries, as you have high call volumes. I played by your rules. 3 Agents sent me generic replies that they will come back within 3 to 5 working days, they are Pamela Malefane, Kelebongile Molefe, Jean Pierre Soofull. Not one of them picked up a phone or rep**** in writing within promised turn around. Pathetic seriously pathetic. <br> <br> Marvin Mo***eng promised he will follow up. Again nothing. I am frustrated that out of 4 agents NONE of them done their work and gave me feedback. I am angry. My subs that I pay in a month pay their salaries yet they do not to their work. Frustrating. The fact that you commit to feedback in a certain time frame and then just ignore the client - Terrible. <br> <br> So I am writing on social media platforms to ask someone to action, sort out your staff and start to keep to your promises and supply a service to your clients. <br> <br>