Lack of / NO FEEDBACK / Ref ***

Does anyone know how difficult it is to have an issue escalated, speak to a teamleader, requesting feedback? I have logged a query / request on the 1st of November 2017. Due to a chronic condition in both knees, I am unable to exercise to maintain my diamond status. I have maintained my status consecutively since 2008. I have send through a review form and dr's recommendation twice, made about 9 phonecalls from a mobile phone, having to wait for long periods before anyone takes your call. I will have to cancel my vitality with discovery if I cannot be accommodated. All I am asking for is an answer on the outcome of the investigation, feedback, consistency, transparency, an escalation process. But NOTHING!!! My entire portfolio is with Discovery and no service, no empathy, no feedback, endless phonecalls is now to convince me to stay with Discovery. My medical aid and vitality is costing me R5000 p m and I have to be satisfied with such unhelpful, unwilling service. This leaves me infuriated. You have had me as a loyal client since 2003 but seems I am forced to look for something different. If a simple query is handled so pathetically, I feel sorry for the frustrated customers having to do BANKING BUSINESS with Discovery in 2018. If this doesn't for serious intervention, nothing will. If anyone can provide me with contact details of Adrian Gore, it will certainly not go unnoticed.