Lack of feedback

<p>My medical aid was cancelled by my previous employer mid Jan and my medical aid with Discovery lapsed on 31 Jan 2017. </p> <p>I've since emailed Discovery asking them to please ensure that my vitality is cancelled as well.</p> <p>The automated response noted that I will receive feedback within 3 working days.</p> <p>My first mail was sent on 20/02/2017 and my second mail was sent on 24/02/2017.</p> <p>I am yet to receive a response from discovery.</p> <p>This morning the Vitality premium was deducted from my account yet again.</p> <p>Could you please respond to my mail and ensure that my vitality is cancelled with immediate effect.</p>