Lack of feedback

It seems that getting an inquiry escalated by Discovery is near impossible. I have been trying to activate Vitality as part of my Medical Aid after recently discovering that I was unable to use it (having subscribed to it at the start of 2015 and having paid for it every month). On my first call to the call center I was turfed between 3 departments, with each agent seemingly unable to figure out how to help me. I eventually ended up back at the Vitality department and spoke to quite a rude agent, who after the call promised to phone me back after a couple of minutes to report back on the escalation. After I received no call back I phoned to follow up the following day, and was told that the agent would be reminded to phone me back, which again didn't happen. I phone yet again the day after that, and after explaining the situation AGAIN, I was put on hold seemingly indefinitely, and I eventually hung up. This is incredibly bad service. Still waiting for an answer