OJ
Olufemi J

1 reviews | Active since Sept 2020

22 Jun 2022, 09:09

Kulula Flight Refund

So i was suppose to be refunded for my flight on the 5th of June which i booked on the 31st of May. I get a email which stated the below -

While Comair has credit and refund processes in place, we are aware that these may be lengthy. However, in order to assist our clients, for Vitality members with a Discovery Bank account who have a discounted flight booked to depart between 1 and 7 June 2022, Discovery Bank will automatically refund the amount they spent on that flight into their Discovery Bank account by the end of business today. To make alternative flight bookings, you can access the Vitality Travel platform through Discovery Bank on your desktop. Discovery Bank will extend this refund solution to all Comair flights cancelled due to this issue as the expected duration of the suspension becomes clearer.

Now its been 20days later and then i call and they told me that since i booked the flight on the 30th it would be refunded by Kulula and not Discovery i mean nobody was able to book flights on the 1st of June

This is ***********, dont say one thing and do another

0
Replies (0)