knowledge of fitness devices

I call in and get details on setting up my new device (Polar) and am told I need to delete my polar personal trainer profile and only have a polar flow profile. I am told this is ******* by polar as they are linked (they are I checked). I am then sent a rating screen where I explain this and ask someone to contact me (at 10am on 6 February) and give a number... No reply. I have just called in and after 5 minutes on hold I gave up and hung up as the consultant wanted to see if the pints had pulled through.. even though I told her that they have not. Could this please be resolved thanks