kjoq

I am very frustrated and dismayed with the service that I have received from Vitality. When I joined I was excited but been left with an egg on my face. Part of the reason why I joined was the discounted rate with Virgin Active among others. When I joined in 2019 my vitality was linked to my Discovery life cover. Beginning of 2020 I became a member of discovery medical aid with my wife as the principal member. Unbeknown to me Vitality then linked my account to the medical which is fine. The issue then is when they moved my account from discovery life to medical they erroneously send a note to virgin active that I no longer has vitality. As a result the gym removed me from the discounted rate to the full premium which I could not afford. Getting hold of Vitality was a mission and when I finally got hold of them they blamed discovery life. Discovery life indicated that it was not their fault and referred me back to Vitality. After numerous calls Vitality promised me that they will be in contact with Virgin Active and sort my membership out as well as issues regarding refunding me for what I lost as a result of their mistake. Nothing has been to date and each time I query this i am given a reference number and told that my query will be sorted out in 5 days.