1 reviews | Active since Jan 2013
Keyfit *******
I joined the Keyfit programme and made use of the gym discounts, I was informed that if I visit the gym for 36 times or more within my 12 month contract I would get a 67% discount, I have visited the gym more than 36 times by the specified date and surprisingly I get an email with regards from Dr Craig Nossel saying to me that my discount has dropped to 50% because I visited the gym fewer than 36 times by the specified date. According to my gym club I visited more than 36 times and my club has a record of this. This shows me that Discovery Vitality cannot do proper analysis in getting their figures right and me as the customer is getting ********** for it!!! IF THIS IS NOT SORTED OUT I WILL CANCEL EVERYTHING I HAVE WITH DISCOVERY AND ITS AFFILIATES!!!
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
