DC
Don C

1 reviews | Active since Jan 2013

18 Dec 2015, 08:53

Keyfit *******

I joined the Keyfit programme and made use of the gym discounts, I was informed that if I visit the gym for 36 times or more within my 12 month contract I would get a 67% discount, I have visited the gym more than 36 times by the specified date and surprisingly I get an email with regards from Dr Craig Nossel saying to me that my discount has dropped to 50% because I visited the gym fewer than 36 times by the specified date. According to my gym club I visited more than 36 times and my club has a record of this. This shows me that Discovery Vitality cannot do proper analysis in getting their figures right and me as the customer is getting ********** for it!!! IF THIS IS NOT SORTED OUT I WILL CANCEL EVERYTHING I HAVE WITH DISCOVERY AND ITS AFFILIATES!!!

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply18 Dec 2015, 09:49
Official
Hello chetty.d,

Thank you for your comment and for bringing this matter to our attention.

We will investigate this query and contact you to resolve.

Regards,

Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality