Just like in 2015, I have to wait 3months for a vitality card in 2016!

<p>I lost my healthy foods Pnp card. I called mid august 2016 to request a new card. I was told I would get the card in about 2 weeks, I confirmed the postal address with the agent. Three weeks later I called to ask where my card was, I was told it would be couriered (since it was after 3pm-it would go on the next day list), once again i confirmed which address they would send the card to- the agent and I agreed on my work address, I was told to expect it 3-5 working days. I called on the 6th day- was told by Lindo that the last card request was in 2014 and I was not on any courier list. I decided to rather have my discovery credit card activated for healthy food Pnp benefit. I was told it would take two working days. I called on the 3rd day to find out if it was active and was told-it was still in the process. I called on the 4th day and was told the matter has escalated. I was called by an agent on the 5th day (after writing a query on the discovery site) and was told " the request has reached its turnover date, I will put it through again for you and cannot give you a date when it will be sorted. " I called again today, 6th day, and was asked if i want to cancel the credit card Pnp benefit or add it.</p> <p>A similar situation happened to me last year with it taking 3 months for me to get my healthy gear card!</p> <p>Am I expected to wait another month before anything happens.</p> <p>Mind you I am a paying client with more than just one product with discovery.</p> <p>I am highly annoyed with this situation! </p>