JK
Jan K

1 reviews | Active since Feb 2013

27 Feb 2017, 15:44

just e mail me how to cancel my vitality

<p>I first asked by e mail about this on the 23rd of January. Someone apparently phoned me but I wasn't available. You can't get through to the call centre- it's just the high volume phone later story. I've sent another comprehensive e mail with all my details basicall also instructing that i am cancelling it on the 21st of February and they still haven't answered that. This really should have happened already.</p> <p> </p>

0
Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply28 Feb 2017, 11:21
Official

Good day Jan

Thank you for contacting us.

We have escalated your query, to ensure it's addressed urgently.

Regards,

Vitality Team

JK
Jan K's update28 Feb 2017, 11:43
Reviewer Update

Right so I got the automatic reply mail from Dicovery and 10 minutes ago 28/2 11.26 i got a call from ********** 899- which could have been discovery? But they they cancelled the call/rung off before i could even pick my phone up. I tried to call them back on this no and was given the a voice recording that the no I had dialled was unavailable at present still didnt say who the no belonged to. IS IT YOU DISCOVERY? If it is Whats wrong with e mailiong me as I have asked? If not where are you with your help? ...... Am I going to watch my debit order for my discovery vitality worth R 300.00 be drawn again and never paid back ... looks like things are heading that way.