Join Discovery Vitality if you want to increase your stress levels!

How to destroy a brand quickly? Just don't care about your customers! I have been trying to renew my Team Vitality membership since 2 January. It is now 18 March and still no luck. And not due to a lack of trying - from my part, not theirs. Complete incompetence, lack of any will to resolve issues and just treating you as a number. I have phoned the call centre time and again and logged call after call, still not resolved. This should be a simple process! I thought the purpose of Vitality was to make people healthier. It is having the opposite effect on me! I have had to re-verify my bank details (although I have been with them for 10 years), provide proof of ID (yes!) and still there is no cash back details. So I cannot renew my running license. I have asked them to keep the cash back! Just to continue with my life without having to call them all the time, but you can't even do that! Do not make the mistake of moving any of your business to Discovery. If you run into a problem they will not be there to sort it out. Inefficient and absolute don't care attitude. Horrible experience.