It makes you want to cry

<p>I have always been impressed with Vitality, sure now and then a bit slow but overall impressed. BUT the past experience I had with them was horrible!! this stupid flight booster of them, what a simpel idee. Cause I spoke to one of the call reception ladies firstly before I made my bookjng for a kulula flight, Asking everything and EXPLAINING EVERYTHING my whole situation, her response was yes there is enought time and all is fine go ahaead and book you can boost your flight after 2 hrs!</p> <p> </p> <p>Day later came and could not book, so have to phone them! No must be more then 6 weeks thast why it cant be done, WHY DID I PHONE BEFORE HAND THEN AND THE LADY CONFIRMED IT WAS ENOUGHT TIME!</p> <p> </p> <p>I have then since spoken to 3 different ladies cause none of them can transfer me back to the previous one!! also simpel but fine cause have to re explain the WHOLE story again each time! With all of them promising to phone me back cause going to speak to manager aparantly! Is it really that dificult to phone me back??!! The last one promised give me a day and Il phone you back, its been multiple and NO ANSWER!! I am now more then a week later since booking the flight, STILL NOT BOOSTED AND STILL NO FEED BACK TO OUR PROBLEM! Cause of one of the ladies at discovery saying to me ya sure there is enough time, they have costed me almost R2000 in her mistake and still no answer to the solution for me!</p>