Issues with Active Rewards benifit, no feedback

The Vitality Active rewards benefit is a brilliant initiative, if it works. Sadly, it is not working for me currently. My active rewards are dependant on my synced workouts from my Jawbone UP. When I do a workout, i get points because my jawbone UP syncs with the vitality website / app. Since Feb 4 2016, the syncing has stopped working. I raised this with Discovery, where they asked me for screenshots. Which doesn't really help. There is a major system flaw that is now affecting the synching of data.<br> <br> THE BIGGEST ISSUE IS: Now that my workouts are not syncing, it means I'm not getting active rewards points, which means I will have to pay per month for my apple watch benefit, because according to the system i did not meet my goals.<br> <br> I've emailed, called, tweeted to no avail. This is an issue that is affecting me financially, due to a discovery system issue. It needs to be resolved ASAP or information regarding the issue needs to be given to me ASAP.<br> <br>