Issue unresolved in 6 months!

I purchased some items from Sportsman's Warehouse in September 2015 and have not received my vitality healthy gear refund yet. It has been 6 months, many calls to the call centre, my broker has tried to follow up on feedback and I have not yet received payment or feedback. I have submitted the receipt as requested and was told that payment will be processed. This has not happened. To have an issue that is still unresolved 6 months later, reflects poorly on Vitality and Discovery in general. I would like feedback asap. This is not the level of quality I expect from Discovery.