Issue still not resolved 4 weeks later!

After my initial complaint on various topics concerning Discovery Vitality on HelloPeter (dated 8 Feb) I received a call from Sipho M from Discovery who said he would get someone from British Airways to phone me regarding one of my queries relating to their pricing structures in terms of the \base prices"of their flights - I'm still waiting for that call! Even worse - I also complained that even though I did take all the necessary steps in order to receive 25% cash back on \""Heathy Food items\"" at PnP - which Sipho himself confirmed - I'm not receiving the correct amounts back each month. According to Sipho this was a \""system related issue\"" and that he would've made sure that it got fixed asap but off-course this also never happened! I explained to Sipho that these so called \""system\"" related problems is costing Discovery's clients millions of rands each month but the problem is that it obviously MAKES Discovery millions more. In my opinion this boarders on being a ********** business principle - especially if they admit the mistakes but then 4 weeks later the issues are still not resolved?! Looking forward to hear from someone at Discovery with sufficient answers and solutions!"""