Is Vitality geared up for their complex system?

My experience, and that of my wife, is a NO. We forever have to call Vitality to sort out one thing or another ito its awards programme that seems to become more complex by the day, for call center staff and clients. The response to our complaint has been woeful. Here is the issue:<br> <br> We have been Discovery Vitality members since 2007 and have reached and maintained Diamond status for several years. At the end of 2015 one adult family member left the current policy as she went on to her own medical aid and vitality membership from January 2016. However, a mistake was made by the Vitality Administration Dept and the entire family's Vitality policy was cancelled. When we discovered the error, we immediately notified Vitality and after numerous phone calls with various call centre agents over nearly 3 weeks, we find very little was done to fully rectify the situation and reinstate all our awards etc. It appears that they can't get it right. It would seem that no backup exists to enable Vitality to fully restore our status. We eventually decided to write an email to Mr Barry Sundelson (COO) directly , but no reponse was received from him or his office to date. <br> Discov Member No.***