Is vitality compatible with Huawei fitness watches or not????? Steps not taken into account in full

What is the point of wearing a fitness watch if the steps taken will not be synced to our points?? I have o/s points from January 2023 that are still outstanding, despite direct assistance from my financial planner.

Your Vitality Bot is extremely unhelpful - if you're going to have a bot, can you please make sure it works!!!!!!