Irrate customer and outstanding premium

I've just been sent up and down, all said they are transferring me to the billing department, but everytime i speak to someone they say it's the weong department. Do you know how ftustrating it is to ewpear yourself only to be told you are in the weong department.

I need Vitality to guve me an explanation of how i got to owe R1080 on the email they sent me.

I know of R400 and which i don't know how it got to that amount aswell. My Vitality is cancelled and i owe them the last months premium even though i asked them to cancell for April and they cancelled for May. I didn't even benefit from Vitality since i took it up.

Someone from billing must call me ASAP i just want to end this now.