1 reviews | Active since Feb 2014
International Flight Booking
I am very disappointed in Vitality as I worked my butt off to become a GOLD status member to be able to qualify for all the discounts. <br> <br> I wanted to book my flight today (9 DES) for the 13th of January 2016 and won't any airline book it as Vitality has a rule for International Flight to be booked 6 weeks upfront. I am currently 5 weeks upfront so I am missing it with one week. This to me is very unprofessional and unacceptable as we as clients pay for this service and maintain our own Status at Vitality!!!<br> <br> I phoned Vitality to discuss this matter and i was told by the call center agent that his Manager said I should phone British Airways regarding this complain??<br> <br> BA said to me that there is nothing they can do as its Vitality's Stupid Rule and that they cant overwrite it.<br> <br> I am supper upset about this ridiculous rule I wasn't even told the day I joined Vitality!!!
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you shortly to provide you with feedback.
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Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you shortly to provide you with feedback.
Your reference number is ***.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
