Inept vitality at discovery

<p>Its amazing when companies promote a smeemless transition to their services such as discovery. Yet it turns out to be anything but seemless and actually not worth the move. </p> <p>We moved from Remedi which is managed by discovery. Yet although discovery seemed to mamaze the move the vitality section left a lot to be desired. </p> <p>Instead of merging my current vitality profile with the new medical aid they created a seperate one. That had no gym membership or anything else. </p> <p>So when I emailed vitality to find out what was going on the first week we moved I was sent an email from Mustapha Jacobs confirming my membership certificate. Obviously he didn't bother to actually look at my profile otherwise he would have seen that no gym membership was on there. </p> <p> </p> <p>In my nietevity I assumed they knew what they were doing. when I received an email from planet fitness saying they were going to charge me a full fee. I called vitality only then did it become apparent their stupidity that they had created 2 profiles and logged none of my information. </p> <p>So I send through the documents I need to to merge the 2 profiles. I assume this has been actioned but when I call through they inform me that nothing has been done but they will get on it. I receive a call from Yola saying I have a new profile and this is the number. Sounds so great! </p> <p>So I call back but no my gym membership still has not been loaded or any of my other vitality items. Now I must go to the gym and I must go to the movies so sort everything out. And now I have been charged for 2 months full gym fees because the people who work for vitality are idiots who can't do their job properly even though it has been clearly explained time and time again. </p>