Inefficient billing practices and bad service

I have a Discovery Vitality member which I utilise for discounted rates at Virgin Active.<br> I changed my debit order details to a new account more than two year ago but somehow the vitality debit continued to go off on the old account. I wasnt aware of this and in september, the debit order did not go through as I have not put money in the old account. Recently I came to be aware of this and have been trying to get someone at Vitality's call centre to assist. I have spent over two weeks on hold when call thei call centre and being forced to hang up after long period, sometimes ten minutes.<br> This morning I persisted and finally a customer service agent answered, spoke to me and asked to tranfer me to billing. Billing spoke to me and asked to transfer me to web/IT. In the end none of these people helped me and I spent an hour and a half on the phone.<br> All this results in me having to pay more than double my premium at Virgin Active and loosing my Vitality activation fee for the benefit.