SF
Shaun F

1 reviews | Active since Jun 2012

11 May 2017, 08:38

Increase price, increase difficulty to get points

<p>I am extremely irritated with Vitality and Discovery. So much that I am looking into other medical aid schemes. The reason for this is that Discovery and Vitality have changed their points system and I understand why. But it does not work! I had (which I have since returned) a fitness tracker that cost me R3000, I had this because Vitality and Discovery decided to increase their fees (by 300%) that they charge gyms to use their points logging device, which forced the gym at which I train to stop their subscription.</p> <p>This is only the start, I train 3-6 days a week for between 1 - 3 hours, I am relatively fit therefore my heartrate does not shoot up and I recover relatively quickly. This means that I never really go above 70% for a long period of time . So now I have stopped earning any points within 4 months of the year because my limit was reached for a specific heartrate zone.</p> <p>Does this mean that if I was unfit and my heartrate is sky high that I will get points?!!! That is a really well thought out system!</p> <p>I am extremely disappointed in the new system. And with Discovery hiking their fees up by over 10%, is the benefits actually really worth it?! As I said early I have since returned my fitness tracker and I am really concidering changing medical aids as Vitality is now near impossible to get to certain zone without spending a small fortune going to see specialists!</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply11 May 2017, 11:57
Official

Good Morning Shaun

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team