Incorrect membership card deactivated

Dear whom it concerns,<br> I am extremely disappointed about the service received by your contact center, I pay you a monthly premium and when I need your assistance once in a year I cannot receive any assistance, I hope that this will wake and shake the service for the discovery family. I logged a call on Monday 07 December 2015, ref number ***, to date I have not received any feedback and the membership card is still deactivated. I had someone who works for discover log a Decree yesterday 14 December for this call and I did not yet have someone contact me regarding this issue. I ask that someone contact me urgently!!!!