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clive M

1 reviews | Active since Aug 2012

16 Mar 2015, 10:43

Incorrect Listing on Transunion

Vitality Mobile have been paid by a monthly debit order, that they initialize, for more than two years. A Transunion report shows a late payment during this period. There have been no changes or returns made to the banking details where the debit order is paid from. <br> <br> It's been impossible to get Vitality Mobile to correct this, let alone respond to three emails I sent to them. It's unfortunate that one needs to resort to HelloPeter to get Vitality Mobile to respond to queries relating to errors they've made.<br> <br> This certainly doesn't inspire any confidence in their product either.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply16 Mar 2015, 13:30
Official
Hello clivemain,

Thank you for your post.

I have requested Vitality Mobile management to assist and someone will contact you shortly to help resolve the matter.

Regards
Sipho Mathe
Discovery Vitality