1 reviews | Active since Mar 2009
Incorrect initials on vitality profile
Dear Sir/madam
I booked my return flight tickets to CPT using my discovery vitality through Kulula so I realized when I checked the e ticket that my initials are swapped around on the e tickets as per information on vitality .I contacted Kulula to confirm if this will not cause any problems with boarding .I spoke to Candice Solomons on the 09/11/2018 at 11;am ***.The information I received was that Discovery needs to update my details to be the same as the ID because the airport won’t allow me to board as the initials are not the same .My travel is next week and I need this to be urgently resolved please .I contact Lanseria airport and I was told that Discovery needs to update before I can travel as I won’t be allowed to board .I contacted your CallCentre and I was given this email address so that the issue can be resolved .I have attached the ID as requested and included a copy of my vitality card .Kulula is saying it’s discovery that need to resolve the issue and I might not be allowed to board and my card has P as the initial .Can this issue be resolve please with Kulula
ID number ********** 417081 Discovery vitality no ********** 717
