Incorrect information ***

<p><br />I called Discovery in December to ask for advise on switch medical aids and what impact it would have on my vitality and I was advised to link it to my Life policy as vitality would be canceled when I switch medical aids.<br />I advised the consultant that it would still be the same medical medical aid il just be a dependent on my partners medical aid. A day after all documents were sent through only my cancellation was attended to as quick as possible on 21st December. The new medical aid cover had to be effective from 1st January was only active on the 6th of January.<br />In December I was told to link my vitality to my life policy and I had to increase my covers in order to qualify for vitality. New premium was charged in December after that had not been advised on the call. To my surprise since the 6th I couldn't access any vitality information because I have to 2 vitality account one is linked to my partners medical aid as I'm a dependent and the one that is linked to my life policy.<br />Monday I was told that I just need to cancel one vitality and I would have access but the issue is still the same. When I called in today I'm being told to wait for a callback within the next 5-10 days whereas my previous vitality was canceled in a day. <br />Had I not taken note of my vitality status I wouldn't have known this is happening and would have continued paying two subscriptions forever I guess.</p>