DB
David B
1 reviews | Active since Aug 2011
11 Jan 2016, 17:27
Incorrect info on website
On the website, when you log in, then go to Vitality -> Healthy Care section. They state that you can claim up to R750 back on fitness devices from your day-to-day benefits.<br> <br> I went to Clicks on the weekend to get a heart rate monitor, to be able to use with the new Active rewards scheme, except they system declined the R750 claim. <br> <br> Today I phoned to find out why, and they say it was discontinued.<br> <br> Clearly this is a lies and wrong advertising, because apparently this has been discontinued without informing their clients, nor updating the website.
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Replies (1)Discovery Vitality & Vitality Mall's replyOfficial
12 Jan 2016, 09:28Hello Tinuva,
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Discovery Vitality & Vitality Mall's reply12 Jan 2016, 09:28
Official
Hello Tinuva,
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
Thank you for your comment and for bringing this matter to our attention.
We will investigate this query and contact you to resolve.
Regards,
Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality
