Incorrect billing and unsatisfactory resolution

I joined Discovery in 2022 and was asked if I want to go onto Vitality which I declined. I was told that I could join Vitality any time for a 3 month free trial period, which I did not do. now in 2025 I decided I wanted to join the premium membership only to find out that I had been paying R155 vitality per dependent since 2022. I thought these contributions were part of my medical aid contributions. Vitality active does not offer gym benefits so 2 days ago it was suggested to my daughter that we upgrade to the R559 per family premium option. I called to do this yesterday, it was done for me but with the wrong effective date - ***1. I called back today to have the correct start date - ***1, I am still waiting for the confirmation email with the correct date, but I just keep receiving cancellation emails or membership letters with the wrong date. I queried about my 3 months free trial as it my mobile app still speaks about a 3 month free trail, my daughter was told we would get a 3 month trial only to be told that I would not qualify for this as I have been active for 3 years. 1) I did not give authorization for Vitality Active so technically you have been billing me in error for 3 years 2) I did not even know I was on Vitality Active (you can check my profile, nothing would ever had been claimed) 3) I was told I would qualify for a free trial, so I am discriminated against due to whoever activated me in 2022.