Incorrect allocation of Points

<p>I have completed my vitality health checks and all my results are within range.Accordingly i should have received 20,000 points but i did not. I was informed i was in Lifetime Select range which should qualify for 20,000 points. My wife also qualifies for Lifetime Select but there's no change in our points allocation.</p> <p> </p> <p>I have queired with my broker but she's been unable to resolve the matter. Calls logged to the call center are repeated email showing how the point were allocated. </p> <p> </p> <p>I just need to know if i all my results are within range why did i not receive 20,000 points and my wife too? Why did we not receive 40,000 points? </p>