*********** Vitality Travel

Today showed me how *********** staff can be. I had to rebook my flight from SA to the UK because of visa delays and when I wanted to rebook there was a problem from the start.

Siphamandla Motsumi was the agent who helped me and the incompetence level was through the roof.

After many emails he found me a flight out on Sunday and I asked to book it. He emailed back to ask what card I would use to pay the difference and I rep****. Keep in mind that this is an urgent matter and I need to be in the UK for work and other obligations. Siphamandla just never rep**** to my email after that. I have send multiple emails to ask if there are other agents who can help but no response. The offices are closed over weekends and now I am stuck.

If you read this and consider booking your flights through Vitality Travel then rethink your options. Booking directly with the airlines will save you a lot of time, effort, money and frustrations. I tried multiple times to phone and waited 4hours on the phoned and not gotten any help. In my conversations with Siphamandla I asked if there is atleast a number where I can quickly phone him to discuss my booking and he refused.

I have always been a fan of Discovery and what they are doing but now not anymore.

This made me super happy to go start a new life in the UK because I am done with *********** people like Siphamandla Motsumi and Vitality Travel!

Cheers!