*********** vitality staff and division

My team vitality status is only going off diamond. Vitality division can’t get it correct and causing such inconveniences for me when I book tickets , get cash backs for my 5 year and partner store. I moved my vitality from discovery to Bankmed and they see a break in membership for my mother inlaw when there wasn’t . When they review it they realize the mistake and give us back the points in 2018. Then after a week or two my status goes back to silver. I have been diamond for over 5 years and I maintain my status. I am still also waiting for my refund on the difference between diamond and silver. It’s really really frustrating that such a big organization can’t resolve a small problem, I have to explain the problem to a new person all the time. I have a lot of business policies with discovery, maybe there is a better service provider out there like momentum or liberty where you don’t experience such incompetence.