***********, Terrible - No one can do Job properly!

I had lodged a complaint in October that my Gym Cash Back was not paid in FULL. The consultant followed up and said that is correct and that Iwill be paid FULL the next cycle. The next cycle comes and surprise, surprise... they do not pay! They had confirmed, yes i have this on email... that R600 would get paid...confirmed! they pay only R440... they then say... that only 75% was achieved and the amount should be R520... so i am like... over it...so I said... when will i get the R80 now... The consultant said i will get i immediately (also confirmed in email).... this was sent 12.12.2017.... It is now 29.12.2017... I contact the Discovery call centre as I was not refunded the additional R80 owing to me... the call centre confirms that my Reference was CLOSED? ***!!! How can you close a call and not REFUND someone their money due to them? Where did the money go? NKANDLA? Discovery Execs pockets? imagine how many people they are duping.... Now i had to open up another enquiry which will take ...wait for it...another 5-7 WORKING days! Why is it that my NEW FULL TIME JOB is making sure that DISCOVERY idiots are doing their JOB properly!!! I have an Excel spreadsheet where I have to follow up and calculate and make sure these idiots can do their job and pay what is due...based on "their" requirements!!! Disgusted! its the principle... i am scared now cos i want to take the Shoe Booster... but who knows... these idiots cant even process R80... how will i get my money back for shoes??? Can someone who ACTUALLY knows their JOB from Discovery get this sorted immediately!!!