*********** personnel

I am a member on a discovery health policy,but due to incompetence from discovery's side, i am unable to enjoy the benefits that are being paid for. One example is, that me and my fianc? want to gym at Virgin Active,but for the last month we are struggling to join,as there are error messages on the system, and then we are being told that it would take a further 2xworking days to solve the problem. Furthermore, my fiance is is a non-smoker,but was registered as a smoker,causing the premium to go up. We are tired of paying exstra for services that we cannot utilize,but that are advertised. Can Discovery please give clarity on whether they are competent to sort out a problem, because if using benefits is such a big hassle and problematic, how assured can we be with our life policy??? <div><br></div><div><em>(Supplier name changed from Discovery Life to Discovery Vitality &amp