*********** in all aspects it seems

<p>I contacted the call centre on Friday morning after receiving an email advising me that my vitality membership has been cancelled?! After speaking to the consultant inquiring why this has been done without following the most basic client services process and common decency... CONTACTING the client and doing follow ups on whether the clients request has been processed. It seems that 2 premiums hasn't been received back dating to February 29!? Friday was the 19th of May. . . Till the email of the cancellation none of the staff contacted me once to bring this to my attention. This creates a ripple effect! Lozuko advised that the policy can be reinstated after the premiums had been paid to date. Which in all fairness is a load of *******, as this wouldn't have resulted in this had I been contacted and the matter in question brought to my attention. Discovery had 3 months to follow up on the matter. . . But like the promise made on friday that I will receive an email within 5 minutes, to date I haven't had any response or receipt thereof. Where's the fairness in treating your clients in that? ! *********** FAIS representatives too it seems. I am assuming that my virgin active vitality benefit was cancelled too? ! I am willing to pay for the premiums that couldn'tbe successfully debited, even though this is a result of poor service delivery - which would have been avoided in the event that you contacted me to inquire why you were unable to successfully naedo. </p> <p>Who is going to pay for the reactivation fee for the benefit at virgin active?! - I expect this to be rectified without having further implications on me. </p> <p>The loss of adequacy and common client services from discovery lead to an unpleasant and havoc causing situation, which if followed properly wouldn't have resulted in this at all. Had some consultant contacted me this problem could have been rectified and there wouldn't have been any need to ammend anything. </p> <p> </p> <p>Now discovery, seeing that I am the client, Kindly rectify your poor administration s****s and ammend the mess that has been caused as a result of your incompetence and greed for money rather than delivering the service that is promised by your company.</p> <p> </p> <p>Yours sincerely </p>