*********** Discovery - voucher ****

I'm quite upset and disappointed with the service from Discovery. Recently they introduced the vitality wellness reward with the pick 'n pay voucher of R500 per dependant. My husband and I had the wellness done on the 15th October 2022 at 2pm. I was told by Discovery that the voucher will be sent to me after a week which never happened. I contacted a discovery representative on client services last week 27 October 2022. I spoke to a lady by the name of Carly, who advised me that she will investigate and get back to me within 2 - 3 working days, giving me a ***. I didn't receive feedback from her till today. I called client services again today 1 November 2022 at 9.30am. I spoke to a lady by the name of Onika who first advised me that Carly resolved the case and didn't open another. She then opened another case to investigate and gave me a new ***. When I asked Onika how to go about reporting Carly she took a few minutes, putting me on hold, and then said to me she's very sorry about this but she didn't investigate the case properly, Carly had done the right thing and I was put on the waiting list for the voucher. I'm really not sure what's going on with Discovery but I'm very disappointed with the service. This is just a voucher, I wonder when something bigger happens what would be Discovery's response then?