HS
Hugo S

1 reviews | Active since Jan 2011

17 Oct 2016, 14:35

*********** Customer serivice

<p>So discovery promises there clients all these %%% of cash back, but when it comes to it they don't pay "back the money". I have made a purchase at sportsmanswarehouse for R21000.00 almost 2 months ago . I have been trying to get hold of the vitality team via mail as Im not in SA to find out when they wil give me my 15% back . But after sending more than 20 mails I havent got a response except that they are" handling it " Or the auto response.<br />I have so many ref nr it not even funny <br /> ********** 808 Sep 14<br /> ********** 852 Sep 18<br /> ********** 514 Sep 24<br /> ********** 366 Sep 30<br /> ********** 382 Oct 13</p> <p>Mail Ref # ********** 531#</p> <p>and many more.<br />Can I pleas get feed back</p> <p> </p> <p>If it takes this much effort, discovery shouldn't offer any money back. Pathetic!!!!</p>

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Replies (3)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply18 Oct 2016, 13:15
Official

Dear Hugo

Thank you for your post.

We have referred this query to one of our Vitality Specialists to investigate and email you to resolve this query.

Regards,

Discovery Vitality

HS
Hugo S's update19 Oct 2016, 13:35
Reviewer Update

Did recieve any email. Please an they mail it to **********

Regards Hugo

HS
Hugo S's update20 Oct 2016, 08:46
Reviewer Update

Please mail me on **********