*********** ****** with ********** service.

Wow, you really do put effort into making sure you make your members’ lives miserable! Since 18 August, I have had a pending query about the fact that you weren’t paying me my HelthyFood, HealthyGear and ShoeBooster cashbacks since April. An amount that is in the thousands of rands. But your lack of urgency in resolving the matter has shown that you either don’t care, or that I’m asking for this money for fun. I understand it’s small change to you as a big firm, but it isn’t to me. And even if it was, it’s money that I am entitled to! Your *********** staff at that joke of a service center of yours eventually figured out that they were unsuccessfully releasing my money to a Discovery bank account that I closed in March (and informed you!). How you continued to pay into that account is mind boggling. Also, when the first payment is unsuccessful, why do you not contact me as the member? Do you simply not care or is the incompetence that bad? Even after I provided you with the correct details in mid August, payment still hasn’t been made. With no no cola nation provided. Every time, I am the one who has to call you and remind you. Then I’m told you will escalate the query and o must wait 3-5 working days. When those days are over, nothing happens. I call in again, and I’m told to wait another 3-5 working days. Repeat! Some *********** service manager, Ramona Mumble, told me that I’d get my money on the 31st of August. Never happened. She dropped the phone on me when I asked for clarity, then emailed to say it was a connection issue instead of calling me back. I work in service, I know all these tricks. I am not an idiot, so don’t treat me like one. It is not the 10th of September. I’m still sitting here waiting for you to pay me because I am a patient idiot, aren’t I?

So maybe, let’s do it this way. How about you get one of your so called service champions to give me a call. A call so that they can help me cancel my membership. You keep the money, I cancel the membership and we call it even. Do you think they are competent enough to at least get that one final task right???

My number is ***. Jesus, ****! I’ve never experience such terrible service. From a market leader at that.

You should be ashamed of yourselves.

Get it together!