*********** CALL CENTRE AGENT

I called today to inquire more about vitality baby. i just joined discovery eff 01/11/2017 and i would like to add vitality to my plan. i get through to a call centre agent who asks me verification questions and tells me if i do not sound sure about my answers she cannot help me. what does verification have to do with me inquiring about vitality. this is a potential sale, i am not calling about an existing policy!!!!!! i tried to explain this but because she is so thick and full of attitude she refused to help me so i told her to put me through to her TL. I spoke to TL Mervin and he tells me he is going to transfer me to another department! why couldnt the agent do that in the first place???? then im on hold, trying to get through to this other department that is going to answer my question, and then i get cut off by an answering machine which says you have called us out of our working hours. it is MONDAY 1:20pm for heavens sake!!!! WHAT IS GOING ON!!!! 20 MINUTES on the phone and i cant even get a simple answer to a simple question. and im bringing money to you! WOW PATHETIC!!!!!!!!!!!