*********** and unhelpful

<p>Did my vitality health check on the 19th of May, I've been calling on a weekly basis to find out why my points have yet to be allocated. I keep getting told that it is a fault of back office staff and is waiting to get captured and that the matter has been escalated to management. Either management is really slacking or just not interested in assisting. The lack of assistance and terrible manner in which this matter is being handled is very distasteful and upsetting. We are considering moving back to Multiply!!!</p>